Troubleshooting: Why Can’t I Sign Up with My Email?

If you’re experiencing issues signing up or logging into EvaluationsHub, it may be due to the type of email address you’re using.

EvaluationsHub only allows business email addresses

We do not support sign-ups with free or temporary email providers like Gmail, Hotmail, Yahoo, Outlook.com, or disposable email services such as Mailinator and others.

This guide will explain why we enforce this policy and what to do if you’re unable to sign up.

🔹 Why Does EvaluationsHub Require a Business Email?

To maintain security, accountability, and professionalism, EvaluationsHub only accepts corporate or business email addresses. Here’s why:

✔ Enhanced Security – Business email domains are more secure and often protected by company-wide authentication policies, reducing the risk of unauthorized access.

✔ Accountability & Traceability – Every account is linked to a verified organization, ensuring transparency in evaluations, permissions, and data handling.

✔ Compliance & Data Protection – Many industries require strict security measures. Business emails are managed by IT teams who ensure GDPR, ISO, or other regulatory compliance.

✔ Prevention of Fraudulent Activity – Free and temporary emails can be used to create fake accounts. By requiring verified business emails, we minimize security risks.

✔ Better Communication & User Experience – Company emails ensure that all evaluation requests, notifications, and reminders are delivered to the right users without getting lost in personal inboxes.

🔹 What If I Don’t Have a Business Email?

If you are unable to sign up because you only have a free or personal email address, try one of the following solutions:

✅ Option 1: Use Your Official Company Email

If you have a business email (e.g., yourname@yourcompany.com), use that to sign up or log in.

✅ Option 2: Contact Your IT or HR Department

Your company may have assigned you a corporate email that you’re not aware of. Check with your IT, HR, or admin team to see if you have a valid business email.

✅ Option 3: Request an Invitation from Your Company’s Admin

If you’re being added as part of your company’s evaluation process, an admin from your company can invite you directly to EvaluationsHub. They can add your official business email to the system so you receive an invitation.

✅ Option 4: If You’re an External Partner (Supplier or Customer)

If your supplier or customer has invited you, ask them to ensure they’re using your correct business email. If your company does not have an official domain-based email, your EvaluationsHub admin might be able to provide an alternative way to access the platform.

🔹 Still Having Trouble?

If you’ve tried the options above and still cannot sign up, please contact our support team at support@evaluationshub.com.  Be sure to include:

📌 Your full name
📌 Your company name
📌 The email address you are trying to use
📌 A screenshot of any error message you are receiving

We’ll be happy to assist you in getting access to EvaluationsHub! 🚀